We are looking for an experienced and passionate marine travel consultant who will provide exceptional customer service and support to our clients by processing booking requests, amendments, and cancellations. The successful candidate will be dedicated, experienced, and able to deal with the high volume of requests in a fast-paced environment, combined with exceptionally high levels of customer service expertise and attention to detail.

Responsibilities:

• Book and offer cost-effective travel arrangements to our clients from a varied portfolio of marine & offshore accounts
• Check between various GDS platforms to find the best routes with the best prices
• Handle telephone calls and passengers with dedication and commitment at all times
• Respond promptly to any request maintaining strong service standards
• Bring crew safely & on time to their destinations. Be able to locate, inform and assist crew at any moment with an effective contingency plan.
• Collaborate effectively with the rest of the marine team to provide the best fares
• Ensure all communication both written and verbal is professional, accurate, and conducted in a timely manner

Requirements:

• Minimum 5 years experience in marine & offshore travel
• Excellent knowledge of AMADEUS (knowledge of other GDSs will be considered a plus)
• Computer literate with experience of email, MS Office & web-based programs
• Proficiency in English & Greek
• IATA Certificate is a plus

Skills:

• Excellent customer service skills
• Excellent written & oral communication skills
• Team spirit and commitment to learning
• Passionate & proactive individual with a “can do” attitude
• Excellent attention to detail
• Excellent time management and organization skills

Benefits:

• A competitive compensation package
• Personal development opportunities
• Excellent working environment
• Private Health Insurance on the Company’s group program